Privacy Policy

This privacy policy (“Policy”) is provided by Earned Media PTY LTD (“the Agency”) and is intended to inform and protect the users (“Users”) of the Agency’s website. This Policy outlines the collection, use, protection, and handling of personally identifiable information (“PII”) in accordance with applicable laws and regulations. PII refers to information that can be used alone or in combination with other data to identify, contact, or locate an individual.

Please read this Policy carefully to understand how the Agency collects, uses, protects, and handles your PII in connection with our website.

Collection of Personal Information When visiting our blog, website, or app, users may be required to provide certain personal information, such as their name, email address, mailing address, phone number, or other details that assist in enhancing their experience with our services. This information is collected when Users register, subscribe to a newsletter, fill out a form, or provide information through our site.

Use of Personal Information The Agency may use the collected information for the following purposes:

  1. Customer Service: We may use the information to effectively respond to Users’ customer service requests and inquiries.
  2. Ratings and Reviews: We may ask Users to provide ratings and reviews of our services or products.
  3. Follow-up: After correspondence with Users via live chat, email, or phone inquiries, we may follow up to address any further questions or concerns.

Protection of Information The Agency maintains the security and confidentiality of personal information. We employ strict measures to ensure that your personal information is protected against unauthorised access, disclosure, alteration, or destruction. Your information is stored behind secured networks, and access is limited to a limited number of authorised personnel who are bound by confidentiality obligations. Additionally, any sensitive or credit information you provide is encrypted using Secure Socket Layer (SSL) technology. We utilise various security measures to maintain the safety of your personal information.

We do not store or process any credit card information on our servers, as all transactions are processed through a secure gateway provider.

Use of Cookies We use cookies, which are small files transferred to Users’ computers through their web browsers, to enhance their browsing experience. Cookies enable us to recognise Users’ browsers and capture certain information for various purposes, including remembering and processing items in their shopping carts, understanding their preferences based on site activity, and compiling aggregate data on site traffic and interaction. Additionally, we may use trusted third-party services that track this information on our behalf.

By using cookies, we aim to:

  1. Keep track of advertisements.
  2. Compile aggregate data about site traffic and interactions to improve user experiences and provide better tools in the future.

Users can choose to be notified each time a cookie is sent or disable cookies through their browser settings. However, disabling cookies may limit certain features and functionalities of the site, potentially affecting the user experience. Nonetheless, users will still be able to submit inquiries.

Third-Party Disclosure The Agency does not sell, trade, or transfer Users’ personally identifiable information to external parties unless advance notice is provided. This excludes website hosting partners and other trusted third parties who assist in the operation of our website, conduct our business, or serve our Users, as long as these parties agree to keep the information confidential. We may also disclose information if it is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, as well as the rights, property, or safety of others. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other purposes.

Third-Party Links At our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Although we strive to protect the integrity of our site.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Earned Media Pty Ltd
Level 35, Tower One Barangaroo, 100 Barangaroo Avenue
Sydney NSW 2000

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